Our fees will depend not only upon the time spent on your affairs but also on the level of skill and responsibility and the importance and value of the advice that we provide, as well as the level of risk.
If we provide you with an estimate of our fees for any specific work, then the estimate will not be contractually binding unless we explicitly state that to be the case.
We will generally bill annually, and our invoices are due for payment within 30 days of issue. Our fees are exclusive of VAT which will be added where it is chargeable. Any disbursements we incur on your behalf and expenses incurred in the course of carrying out our work for you will be added to our invoices where appropriate.
Help us to give you the best service
We are committed to providing you with a high quality service that is both efficient and effective. If, at any point you would like to discuss with us how our service to you could be improved, or if you are dissatisfied with the service you are receiving, please let us know by contacting John Cowley at Bramleys, Bath Road, Sturminster Newton, Dorset, DT10 1EB or firstname.lastname@example.org.
We will consider carefully any complaint you may make about our service as soon as we receive it and do all we can to explain the position to you. We will acknowledge your letter within ten business days of its receipt and endeavour to deal with your complaint within eight weeks.
If we do not answer your complaint to your satisfaction, you may, of course, take up the matter with our professional body, ICAEW.
Professional Indemnity Insurance
We are covered by Professional Indemnity Insurance through Aon Insurance, policy number PIACHX062098